Customer satisfaction of residential condominiums in the Colombo city : developers' perspective

Abstract

The market potential for condominiums has been apparent due to the obvious demand and the increasing supply of condominium property. In Sri Lankan context most developers often fail to appreciate the needs of the customer due to high competition among property developers to construct condominiums and sell them be~ore possible downturn. There was enough evidence to suggest that there is a significant gap between perceived 'importance' and 'satisfaction' among the occupants in middle-income resettlement condominiums study explores the developers' perception in providing customer satisfaction ill condominium ill Sn Lanka. Questionnaire survey was selected as method of data collection and Relative Importance In~ex (Rll) ~as .used for data analysis. Study revealed that developers' perception on causes for customer satisfaction IS highly considered when selecting a condominium and least consideration is on after sales services.