Abstract:
Implementation of an Enterprise Resource
Planning (ERP) is a radical change in an organization. Some
of the staff are willing to accept new challenges whereas
others are not. Therefore, there is a gap between attitudes of
the staff who would involve with the ERP systems and desired
objectives of the system. Conducting different types of user
training programs can improve communication with
employees. It makes them to change their attitudes. This study
focused on user attitudes and the effectiveness of training
towards the ERP implementation in Sri Lankan Companies.
The data collection was done through a series of structured
interviews and a questionnaire from the five top recently ERP
implemented companies in Sri Lanka. One-way ANOVA
result shows the users’ attitudes vary from different age
groups and the education level of the employees. Further,
findings reveal that attitudes have a positive impact depending
on their income level and the number of years that they
worked for the company. Based on the analysis it can be
conclude that the way of training should change.
