Applicability of total quality management system in metal quarry industry in Sri Lanka

Abstract

Total Quality Management (TQM) is a very important and significant management practice which used in the world industries. TQM is used for the total operation process of the organization and it talks about the all aspect which engages with the final outcome. Mining is the most historical engineering practice in this world and the world largest mining companies use the TQM in their companies to improve the quality of their product and services. Usage of TQM in metal quarry industry at Kaluthara district in Sri Lanka is addressed in this report. Questionnaire survey was done to collect the data from mining engineers. The total sample was interviewed. This research used a quantitative analysis, RII method and the graphical illustrations to present the results. The results show a huge gap in use of TQM at metal mining. Lack of TQM knowledge and the lethargic attitude on TQM practices of the management are the main problems that have been identified. Organizing the Lecture series, training programs, video training programs are recommended to address the knowledge and attitude problems. Development of TQM as a culture than a practice would be more effective in quality management in metal quarry industry at Kaluthara district.