Facilities management value addition in enhancing business profitability in hotel industry in Sri Lanka

Abstract

Facilities management (FM) is a globally established profession which is constantly growing. It involves in the organization’s growth by providing the best support services to the organization’s core business activities. FM is not only considered as a profession which delivers support services but a profession which is necessary for the organization to run a smooth operation while improving the productivity, market share, profitability with added value to the organization. However, though FM has been perceived as an important profession, the use of FM is still not well established in the Sri Lankan context to gain integrated value addition for business. Therefore, this study aimed to explore the Value Addition from Facilities Management in Enhancing the Business Profitability focusing in the hotel industry in Sri Lanka. A comprehensive literature review was carried out first discussing on hotel business, business profitability, and criteria of business profitability, FM functions, and contribution of FM for the business profitability. A quantitative mixed research approach was followed by a detailed questionnaire survey and case study interviews. Data analysis technique of the questionnaire survey involved RII method. Findings of the questionnaire survey consisted of Ten (10) most significant factors affecting business profitability and eleven (11) most significant FM functions which enhance the profitability of hotel sector. Findings of the case study revealed the way that identified FM functions which are involved in creating a value addition to enhance the business profitability in hotel sector.