Browsing ERU - 2021 by Subject "Incident Categorization"

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  • Automating incident categorization in a support request system 
    Cooray, TMTM; Ariyaratne, MKA; Perera, MDR [Conference-Extended-Abstract]
    With the expansion of the role of IT, organizations tend to maintain a support request system/ Issue Tracking System (ITS) to handle issues. ITSs are designed to streamline the process of customer support and keep a track ...