dc.contributor.author |
Dilrukshi, MHS |
|
dc.contributor.author |
Rathnayaka, IW |
|
dc.contributor.editor |
Gunaruwan, TL |
|
dc.date.accessioned |
2022-04-07T04:10:05Z |
|
dc.date.available |
2022-04-07T04:10:05Z |
|
dc.date.issued |
2020-11 |
|
dc.identifier.citation |
Dilrukshi, M.H.S., & Rathnayaka, I.W. (2020). An analysis of customer satisfaction with green cars [Abstract].
In T.L. Gunaruwan (Ed.), Proceedings of 5th International Conference on Research for Transport and Logistics Industry 2020 (p. 8). Sri Lanka Society of Transport and Logistics. https://slstl.lk/r4tli-2020/ |
en_US |
dc.identifier.uri |
http://dl.lib.uom.lk/handle/123/17590 |
|
dc.description.abstract |
Transport plays a vital role in human lives, making it more convenient to achieve mobility
requirements. However, it is an unavoidable evil due to its significant impact on the
environment. The increase of CO2 and greenhouse gas emissions, high dependency on oil
energy, and the impact of an increase in oil prices have directed public concern to green
transportation. But the shift to green transportation depends on whether they are satisfied
with green modes of transport. Hence this research was designed aiming at analysing
customer satisfaction about green cars. The sample comprised respondents who own a car;
a majority were hybrid or electric car owners. The factors affecting consumers when
purchasing cars have been identified using Exploratory Factor Analysis (EFA) method. The
results indicate that the salient features were green technology, performance, and
appearance are prominent factors affecting consumers purchasing motor cars. Based on
these, consumer satisfaction with green cars is examined. The majority of the green car users
are satisfied with features of comfort, efficiency, power, technological features, and the style
of green cars. The noteworthy finding is that more than half of all green car users are not
satisfied with the prices, and the majority who bears that perception own hybrid cars. Most
respondents who do not own a green car ranked high cost of purchase, inconvenience of
recharging, and shortage of charging stations among three key factors which prevented them
from purchasing a green car. Hence, findings emphasized that consumers can be encouraged
to purchase a green car if competitive prices are offered. Further, tax concessions on green
cars would attract more consumers since the majority of respondents stated that high prices
have prevented them from purchasing a green car. For a greener future, supportive and smart
infrastructures should also be implemented. The establishment of smart charging systems is
vital. |
en_US |
dc.language.iso |
en |
en_US |
dc.publisher |
Sri Lanka Society of Transport and Logistics |
en_US |
dc.relation.uri |
https://slstl.lk/r4tli-2020/ |
en_US |
dc.subject |
Green cars |
en_US |
dc.subject |
Customer satisfaction |
en_US |
dc.subject |
Green transportation |
en_US |
dc.subject |
Environmental pollution |
en_US |
dc.title |
An analysis of customer satisfaction with green cars |
en_US |
dc.type |
Conference-Abstract |
en_US |
dc.identifier.faculty |
Engineering |
en_US |
dc.identifier.department |
Department of Transport and Logistics Management |
en_US |
dc.identifier.year |
2020 |
en_US |
dc.identifier.conference |
5th International Conference on Research for Transport and Logistics Industry 2020 |
en_US |
dc.identifier.place |
Colombo |
en_US |
dc.identifier.pgnos |
p. 8 |
en_US |
dc.identifier.proceeding |
Proceedings of 5th International Conference on Research for Transport and Logistics Industry 2020 |
en_US |
dc.identifier.email |
saumya@econ.cmb.ac.lk |
en_US |