Analysis of factors affecting customer satisfaction with rail transits and intermodal connectivity  in Sri Lanka

Yaparathna, H; Ratnajeewa, DR

UoM IR
→
Research Publications
→
Conference Proceedings
→
UoM Conferences
→
Departmental Conferences
→
International Conference on Research for Transport and Logistics Industry
→
R4TLI - 2018
→
View Item

dc.contributor.author	Yaparathna, H
dc.contributor.author	Ratnajeewa, DR
dc.contributor.editor	Gunaruwan, TL
dc.date.accessioned	2022-04-21T02:52:00Z
dc.date.available	2022-04-21T02:52:00Z
dc.date.issued	2018-06
dc.identifier.citation	Yaparathna, H., & Ratnajeewa, D.R. (2018). Analysis of factors affecting customer satisfaction with rail transits and intermodal connectivity in Sri Lanka [Extended Abstract]. In T.L. Gunaruwan (Ed.), Proceedings of 3rd International Conference on Research for Transport and Logistics Industry 2018 (pp.117-121). Sri Lanka Society of Transport and Logistics.	en_US
dc.identifier.uri	http://dl.lib.uom.lk/handle/123/17630
dc.description	Railways play a major role in the Sri Lankan transport system by connecting different provinces rapidly and is a potential solution to the extreme congestion problem. Sri Lanka loses millions of rupees annually in lost labour hours and energy due to traffic congestion. A successful or sustainable city would be one with a large number of people and less vehicles (Kumarage, 2004) [1]. The railway system in Sri Lanka is a natural monopoly. The problems in the railway sector range from lack of passenger comfort/convenience, employee rights and disruptive trade union behaviour to continued loss making. The main cities in Sri Lanka such as Colombo, Kandy, Kurunegala, Galle, Matara et cetera act as hubs for rail and bus. With no proper intermodal connectivity to these terminals, city congestion increases as do passenger travel length, time and discomfort/inconvenience. A proper rail system has great potential to reduce traffic congestion significantly. However, in Sri Lanka not enough facilities have been provided to improve intermodal connectivity, thus people have to travel long distances to transfer from rail to bus, use different types of tickets and have less proper information; thus, people are discouraged from using rail. To develop railways customer satisfaction should be increased to attract more passengers. Therefore, the objective of this research was to identify factors affecting customer satisfaction with railway transits and intermodal connectivity.
dc.description.abstract		en_US
dc.language.iso	en	en_US
dc.publisher	Sri Lanka Society of Transport and Logistics	en_US
dc.subject	Intermodal connectivity
dc.subject	Sri Lanka Railways
dc.subject	Railroad transportation
dc.subject	Railway transits
dc.title	Analysis of factors affecting customer satisfaction with rail transits and intermodal connectivity in Sri Lanka	en_US
dc.type	Conference-Extended-Abstract	en_US
dc.identifier.faculty	Engineering	en_US
dc.identifier.department	Department of Transport and Logistics Management	en_US
dc.identifier.year	2018	en_US
dc.identifier.conference	3rd International Conference on Research for Transport and Logistics Industry 2018	en_US
dc.identifier.place	Colombo	en_US
dc.identifier.pgnos	pp. 117-121	en_US
dc.identifier.proceeding	Proceedings of 3rd International Conference on Research for Transport and Logistics Industry 2018	en_US