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dc.contributor.author Sakalasuriya, MM
dc.contributor.author Kumarage, AS
dc.contributor.editor Gunaruwan, TL
dc.date.accessioned 2022-04-25T08:12:48Z
dc.date.available 2022-04-25T08:12:48Z
dc.date.issued 2016-06
dc.identifier.citation Sakalasuriya, M.M., & Kumarage, A.S. (2016). User rights in passenger transport [Extended Abstract]. In T.L. Gunaruwan (Ed.), Proceedings of 1st International Conference on Research for Transport and Logistics Industry 2016 (pp. 3-5). Sri Lanka Society of Transport and Logistics. https://slstl.lk/r4tli-2016/ en_US
dc.identifier.uri http://dl.lib.uom.lk/handle/123/17694
dc.description The agreements between users and providers of transport services are complex. In formal and regulated markets, agreements exist that are legally binding. However, in many informal markets common in developing countries, there are only broad consumer protection laws at best. This study reviews the different types of transport policies, consumer laws and contracts of carriage that determine transport user rights. First it identifies a hierarchy of general parameters of human rights through literature. Secondly, with the combined analysis of literature and primary data gathered through a questionnaire, it develops a framework of user rights in passenger transport. The study identifies the different service attributes that constitute satisfactory mobility and how the delivery of such expectations can be measured. These expectations have been classified under four headings, namely, the right to access, right of receiving the service offered, rights arising from unforeseen circumstances and the right to redress. en_US
dc.language.iso en en_US
dc.publisher Sri Lanka Society for Transport and Logistics en_US
dc.relation.uri https://slstl.lk/r4tli-2016/ en_US
dc.subject User rights en_US
dc.subject Transport en_US
dc.subject Service attributes en_US
dc.subject User expectations en_US
dc.title User rights in passenger transport en_US
dc.type Conference-Extended-Abstract en_US
dc.identifier.faculty Engineering en_US
dc.identifier.department Department of Transport and Logistics Management en_US
dc.identifier.year 2016 en_US
dc.identifier.conference 1st International Conference on Research for Transport and Logistics Industry 2016 en_US
dc.identifier.place Colombo en_US
dc.identifier.pgnos pp. 3-5 en_US
dc.identifier.proceeding Proceedings of 1st Conference on Research for Transport and Logistics Industry 2016 en_US


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