Factors influencing the selection of an activity to be outsourced in the Sri Lankan hotel industry

Dissanayaka, HVAAN; Bandara, YM

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dc.contributor.author	Dissanayaka, HVAAN
dc.contributor.author	Bandara, YM
dc.contributor.editor	Gunaruwan, TL
dc.date.accessioned	2022-04-27T05:10:25Z
dc.date.available	2022-04-27T05:10:25Z
dc.date.issued	2017-07
dc.identifier.citation	Dissanayaka, H.V.A.A.N., & Bandara, Y.M. (2017). Factors influencing the selection of an activity to be outsourced in the Sri Lankan hotel industry [Extended Abstract]. In T.L. Gunaruwan (Ed.), Proceedings of 2nd International Conference on Research for Transport and Logistics Industry 2017 (pp. 99-103). Sri Lanka Society of Transport and Logistics. https://slstl.lk/r4tli-2017/	en_US
dc.identifier.uri	http://dl.lib.uom.lk/handle/123/17728
dc.description	Outsourcing occurs when a company uses an outside firm to provide a necessary business function which would otherwise have been done in-house. It is a strategic management strategy of transferring part of the business process to another company. The hotel industry in Sri Lanka is crucial because of its direct link to the tourism industry. Tourism contributes substantive percentage of the GDP. Customer satisfaction is the most important part to attract more customers. It should maintain the least possible cost in operations. This requires hotels to change the way they do business in order to remain competitive. In Sri Lanka outsourcing is popular in the hotel industry and selecting an activity to be outsourced is a most critical decision since there are a number of factors to be considered prior to making a decision. The relative importance of each factor when selecting an activity for outsourcing has not been identified for the Sri Lankan context.	en_US
dc.language.iso	en	en_US
dc.publisher	Sri Lanka Society of Transport and Logistics	en_US
dc.relation.uri	https://slstl.lk/r4tli-2017/	en_US
dc.subject	Outsourcing	en_US
dc.subject	Hotel activities	en_US
dc.subject	Prominent criteria	en_US
dc.subject	Aanalytic hierarchy process	en_US
dc.subject	Pareto analysis	en_US
dc.title	Factors influencing the selection of an activity to be outsourced in the Sri Lankan hotel industry	en_US
dc.type	Conference-Extended-Abstract	en_US
dc.identifier.faculty	Engineering	en_US
dc.identifier.department	Department of Transport and Logistics Management	en_US
dc.identifier.year	2017	en_US
dc.identifier.conference	2nd International Conference on Research for Transport and Logistics Industry 2017	en_US
dc.identifier.place	Colombo	en_US
dc.identifier.pgnos	pp. 99-103	en_US
dc.identifier.proceeding	Proceedings of 2nd International Conference on Research for Transport and Logistics Industry 2017	en_US