Quality management practices among large scale building contractors

Abstract

Construction industry is predominantly project based and quality is one of the main concerns of customer. Hence achieving quality is one of the major tasks of a contractor. Many contractors in Sri Lanka use ISO 9001 based Quality Management Systems (QMS). This research is focused on quality management practices among C1 grade building contractors in Sri Lanka. The investigation is based on a questionnaire survey which gathered 32 responses for the analysis. Most construction companies used ISO 9001 as the QMS. Suppliers and subcontractors’ plays a major role in achieving quality construction. Most construction companies believe lack of quality management practices among suppliers and subcontractors is the biggest issue for managing quality in building construction projects. Top management perspective on quality and quality communication to the bottom level was engrossed in the analysis.