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Total quality management implementation in Sri Lankan construction industry

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dc.contributor.author Wickramarachchi, HR
dc.contributor.author Sandanayake, YG
dc.contributor.author Ekanayake, BJ
dc.contributor.editor Chathuranga, D
dc.date.accessioned 2022-09-02T04:55:31Z
dc.date.available 2022-09-02T04:55:31Z
dc.date.issued 2018-05
dc.identifier.citation H. R. Wickramarachchi, Y. G. Sandanayake and B. J. Ekanayake, "Total Quality Management Implementation in Sri Lankan Construction Industry : A Study of Small and Medium Sized Enterprises," 2018 Moratuwa Engineering Research Conference (MERCon), 2018, pp. 19-24, doi: 10.1109/MERCon.2018.8421946. en_US
dc.identifier.uri http://dl.lib.uom.lk/handle/123/18861
dc.description.abstract Achieving quality in construction projects is vital for construction organisations. Small and medium sized enterprises (SMEs) require vigorous quality achieving techniques to compete with large scale competitors. Therefore, this study investigated the total quality management (TQM) implementation in construction SMEs in Sri Lanka. The study adopted a mixed approach. Data collection was done through preliminary interviews and a questionnaire survey among professionals of construction SMEs. Quantitative data were analysed using respondent average score method and qualitative data were analysed using content analysis. The study revealed that although TQM practices are employed by the SME contractors, their understanding about TQM is low. The highest implemented TQM practice is the “Continual review and comparison of work progress and cash flow with data related to actual progress”, while “Conducting value engineering workshops with client at project commencement” is the least implemented. TQM practices of “Employees feel the commitment of top management towards project and process quality improvement” and “Ensuring prompt communication of design changes to the project team and other relevant parties during the construction process” are the most contributor to project success. “Employees are given with responsibility and authority to perform without monitoring and inspections”, is the least contributor to project success. en_US
dc.language.iso en en_US
dc.publisher IEEE en_US
dc.relation.uri https://ieeexplore.ieee.org/document/8421946 en_US
dc.subject Quality en_US
dc.subject Total Quality Management en_US
dc.subject Small and Medium Sized Enterprises en_US
dc.title Total quality management implementation in Sri Lankan construction industry en_US
dc.type Conference-Full-text en_US
dc.identifier.faculty Engineering en_US
dc.identifier.department Engineering Research Unit, University of Moratuwa en_US
dc.identifier.year 2018 en_US
dc.identifier.conference 2018 Moratuwa Engineering Research Conference (MERCon) en_US
dc.identifier.place Moratuwa, Sri Lanka en_US
dc.identifier.pgnos pp. 19-24 en_US
dc.identifier.proceeding Proceedings of 2018 Moratuwa Engineering Research Conference (MERCon) en_US
dc.identifier.email heshanirameshika99@gmail.com en_US
dc.identifier.email ysandanayake@uom.lk en_US
dc.identifier.email ra-biyanka@uom.lk en_US
dc.identifier.doi 10.1109/MERCon.2018.8421946 en_US


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