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Impact of erp implementation on employee performance in hospitality sector: role of management capabilities

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dc.contributor.author Samarasinghe, D
dc.contributor.author Suwandaarachchi, M
dc.contributor.author Illangasinghe, SD
dc.contributor.editor Adhikariwatte, W
dc.contributor.editor Rathnayake, M
dc.contributor.editor Hemachandra, K
dc.date.accessioned 2022-10-25T06:14:55Z
dc.date.available 2022-10-25T06:14:55Z
dc.date.issued 2021-07
dc.identifier.citation D. Samarasinghe, M. Suwandaarachchi and S. D. Illangasinghe, "Impact of ERP Implementation on Employee Performance in Hospitality Sector: Role of Management Capabilities," 2021 Moratuwa Engineering Research Conference (MERCon), 2021, pp. 95-100, doi: 10.1109/MERCon52712.2021.9525662. en_US
dc.identifier.uri http://dl.lib.uom.lk/handle/123/19218
dc.description.abstract Most hotels either upgrade or implement ERP systems, with an intention to improve the organizational performance. In hospitality industry, guest satisfaction is linked with performance, where employee performance becomes a critical factor in deciding performance. Therefore, it is interesting to study the impact of the Enterprise Resource Planning (ERP) system implementation on employee performance in hospitality sector. The study investigates the influence of ERP system implementation on employee performance. Also, investigates whether management capabilities mediate the relationship between ERP system implementation and employee performance. The research was conducted based on deductive approach. Structured questionnaire was distributed among pre-selected hotels with ERP systems which were installed/upgraded within past two to three years. The finding of the study shows that there is a positive relationship towards employee performance through ERP system implementation. Further, management capabilities supportively mediate the positive relationship between ERP system implementation and employee performance. Findings will provide learnings to the hotels in the hospitality industry to enhance their performance to meet their increasing demand and agile customer preferences. en_US
dc.language.iso en en_US
dc.publisher IEEE en_US
dc.relation.uri https://ieeexplore.ieee.org/document/9525662/ en_US
dc.subject Management capabilities en_US
dc.subject Employee performance en_US
dc.subject Hospitality industry en_US
dc.subject Enterprise Resource Planning (ERP) System Implementation en_US
dc.title Impact of erp implementation on employee performance in hospitality sector: role of management capabilities en_US
dc.type Conference-Full-text en_US
dc.identifier.faculty Engineering en_US
dc.identifier.department Engineering Research Unit, University of Moratuwa en_US
dc.identifier.year 2021 en_US
dc.identifier.conference Moratuwa Engineering Research Conference 2021 en_US
dc.identifier.place Moratuwa, Sri Lanka en_US
dc.identifier.pgnos pp. 95-100 en_US
dc.identifier.proceeding Proceedings of Moratuwa Engineering Research Conference 2021 en_US
dc.identifier.doi 10.1109/MERCon52712.2021.9525662 en_US


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