Abstract:
Outsourcing is one of the emerging and
most profitable business activities in the global
market. It is with that interest this research is
focused on identifying strategic factors facilitating
effective offshore relationships. The research
analyzed the complexities of these factors using a
hybrid research methodology (mainly qualitative and
use of quantitative techniques) and resulted factors
are categorized into primary and supportive strategic
factors. The primary factors include; professional
values, strategic drives, supply & delivery
management, service marketing capabilities, valuecreation
approaches, innovation management, client
segmentation & alignment, personal relationships,
dealing with management theories, and sustainable
development. The supportive factors are; business
nature, planning & control, knowledge management,
CSF offshore effectiveness, team
PEST factors, risk
awareness,
management, governance,
awareness, and Sri Lankan offer/branding. These
factors are then used to craft an effective offshore
relationship model while introducing Offshore
Relationship Index followed by 3-Step policy
undertaking process to support strategic offshore
relationship management.
