Provision of facilities management services in Sri Lankan commercial organisations: Is in-house involvement necessary?

Abstract

Purpose – The purpose of this paper is to explore sourcing strategies for facilities management services using core-competency theory of outsourcing. The aim is to develop a screening framework for deciding the suitability of outsourcing versus in-house delivery for these services based on three levels of managerial functions prevalent in a typical commercial organization. Design/methodology/approach – Aquestionnaire survey was administered for facilities managers in Sri Lanka to investigate the relative importance of these managerial functions for facilities management services and obtain their opinions on the best delivery mode. The managerial functions were derived from a literature review and verified using three semi-structured interviews prior to the questionnaire survey design. Findings – The findings showed that facilities management services that are aligned to strategic functions are suitable for in-house delivery, while those that are aligned to tactical and operational functions for outsourcing. Research limitations/implications – Further studies should be conducted and extended to other types of organizations beyond commercial ones. Secondly, the quantitative study employed a smaller sample (n 40), and the survey items were based on the review of literature which was verified using a very small number of interviews (n 3). Practical implications – The proposed framework can be utilized when choosing the best facilities management approach for commercial organizations in developing countries such as Sri Lanka. Originality/value – This study contributes to the body of knowledge on the subject of facilities management by exploring the context in Sri Lankan which has not previously been done.