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dc.contributor.author Kodagoda, D
dc.contributor.author Fernando, A
dc.contributor.editor Narayana, M
dc.contributor.editor Chathuranga, D
dc.date.accessioned 2023-04-24T09:32:12Z
dc.date.available 2023-04-24T09:32:12Z
dc.date.issued 2018-05
dc.identifier.citation ************ en_US
dc.identifier.uri http://dl.lib.uom.lk/handle/123/20936
dc.description.abstract Air transport industry is classified under intangible service industries and it is growing service industry within the globe. Airline passengers are highly sensitive towards the cost as well as the service quality offered by the airline. Customer satisfaction has been a subject of great interest to every service oriented organization. Airline can recognize their competitive position by understanding passenger perceptions of various insights. Therefore it is important to know about all quality related aspects in airline industry. In this research, passenger perceptions of airline choice factors and buying behavior for different segments of air passengers are explored. Three factors were identified as influence factors for airline service quality namely airline quality, aircraft quality and cabin crew quality. en_US
dc.language.iso en en_US
dc.title Passenger perception on airline service quality en_US
dc.type Conference-Abstract en_US
dc.identifier.department Engineering Research Unit, Faculty of Engineering, University of Moratuwa en_US
dc.identifier.year 2018 en_US
dc.identifier.conference ERU Symposium 2018 en_US
dc.identifier.place Moratuwa, Sri Lanka en_US
dc.identifier.proceeding Proceedings of the ERU Symposium 2018 en_US


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