Enhancing facility management efficiencies in low-income family condominiums : a survey - based approach

Abstract

The governments of most developing countries face a challenging situation with resettling of people residing in unauthorized structures in urban areas. Literature reveals that low-income family condominiums (LIFC) can use for the abovementioned purpose. However, efficient facility management of such condominiums has become challenging for local authorities since it would burden those structures' durability and functionality. Therefore, having a scientific plan to manage LIFC facilities in the long run, is essential. This research focused on identifying the factors relating to facility management of LIFC, followed by developing a strategic plan to enhance efficiencies. In order to achieve the above objective, a structured questionnaire survey was conducted to investigate the operational issues of LIFCs by targeting residents and officials. Further, secondary data was collected from National Housing Development Authority (NHDA), Condominium Management Authority (CMA), and Urban Development Authority (UDA) on the current practices in condominium facility management. The collected data was used to assess the current status of LIFC and the challenges in the facility management process. The output of the questionnaire survey was used to develop guidelines on best practices to enhance the efficiency of the facility management process. The findings of this study will benefit the LIFC planners, policymakers, facility managers, and municipalities to enhance the efficiencies of the current facility management process. Key words Facilities Management, Low-Income Families Condominium, Strata Management, Asset Management, Condominium Management, Policy Making