Constraints in implimentation of ISO 9000 quality management system elements in Sri Lankan industries and their causes

Abstract

This research indicates that ISO 9000 elements that relate to an organization quality system are hard to implement compared to elements that relate to operational procedures. The elements that are identified as difficult to implement and related to an organization quality system are: corrective and preventive actions, design control, management responsibility, statistical techniques, process control, document and data control and quality system.// The elements that are perceived as easy to execute are: inspection and test status, packaging, preservation and delivery, and inspection and testing.// In addition, it has been found that companies that market their products in foreign countries, or engage in intense interaction with foreign partners, perceive a lesser difficulty in practicing the requirements of ISO 9000 series of standards compared to companies that do not have fair market shares in foreign countries, or lack of foreign interactions.