Abstract:
Process Automation concentrates on automating structured processes of an organization in
order to achieve excellent service delivery by enabling the employees to pay more
attention to semi structured or unstructured processes. The growth of the Sri Lankan
healthcare sector is a necessity at this stage due to an increasingly ageing community and a
significant increase in non-communicable diseases. Despite many regulations that govern
the sector, it continues to be inundated with many problems in relation to delivery of
healthcare services.
