Abstract:
Leadership is the capacity to translate vision into reality. The dilemma of how to
lead a company is spread throughout every industry and the dilemma has
intensified due to the disruption caused by industry 4.0 which creates a new digital
workplace where employee agility is increased by inculcating new, efficient,
digital technologies. To gain faith of the followers, a leader needs to know the rules
and behaviors that are supposed to be followed in the time of the 4th industrial
revolution that is currently reshaping the world. This paper is constructed by
evaluating articles published from 1991 to 2019 and from the ideas of experts in
the industry of digital workplaces, and developing a conceptual framework to
outline the connectivity and correlation of industry 4.0, Industrial psychology,
Multi-generational Workflow and Big Data on Resonant Leadership Style with
Employees’ first leadership approach to manage the digital workplace of
Information technology enabled business process outsourcing (ITES-BPO)
organizations. The research also emphasizes how human and machine
incorporated research works should follow in the future for Asian context to adapt
with industrial psychology for enhancing the employee work-life balance by
researching with more proper validation with real-world simulation though
pragmatic worldview approach with the research design using explanatory
sequential method.
