Importance of leadership to success of digital workplace

Abstract

Leadership is the capacity to translate vision into reality. The dilemma of how to lead a company is spread throughout every industry and the dilemma has intensified due to the disruption caused by industry 4.0 which creates a new digital workplace where employee agility is increased by inculcating new, efficient, digital technologies. To gain faith of the followers, a leader needs to know the rules and behaviors that are supposed to be followed in the time of the 4th industrial revolution that is currently reshaping the world. This paper is constructed by evaluating articles published from 1991 to 2019 and from the ideas of experts in the industry of digital workplaces, and developing a conceptual framework to outline the connectivity and correlation of industry 4.0, Industrial psychology, Multi-generational Workflow and Big Data on Resonant Leadership Style with Employees’ first leadership approach to manage the digital workplace of Information technology enabled business process outsourcing (ITES-BPO) organizations. The research also emphasizes how human and machine incorporated research works should follow in the future for Asian context to adapt with industrial psychology for enhancing the employee work-life balance by researching with more proper validation with real-world simulation though pragmatic worldview approach with the research design using explanatory sequential method.