Critical success factors and critical uncertainties in enterprise resource planning implementations in Sri Lanka

Abstract

An Enterprise Resource Planning (ERP) system is an integrated computing system designed to automate the flow of material, information, and resources across all functions in an enterprise, with a central database". An ERP system is used as a magic formula by organizations aiming to centralize and streamline their organization's processes for better performance. However many have displayed serious doubts about the success of such attempts owing to the insignificant return on the massive investments.